Privacy Policy

This Privacy Policy describes how we collect, use, store, and protect personal data in accordance with:

• Singapore's Personal Data Protection Act (PDPA)
• Malaysia's Personal Data Protection Act (MY PDPA)
• GDPR (for applicable users)

By using our services or app, you consent to this Privacy Policy.

We may collect the following information:

• Full name, contact number, email
• NRIC/Passport details (where required for cross-border)
• Vehicle registration & insurance details
• Location during service requests
• Payment details (processed securely)
• VEP/Autopass information
• App usage analytics
• Service history and communication logs

Your information is used to:

• Provide towing and roadside services
• Verify identity for cross-border towing
• Assist with insurance reporting and claims
• Manage subscriptions and billing
• Improve app performance
• Provide customer support
• Comply with legal and regulatory requirements (LTA, ICA & JPJ)

We implement comprehensive security measures:

• Encrypted data storage
• Restricted role-based access
• Secure payment processing
• Regular system audits
• Data minimisation policies

We may share data with:

• Insurance companies
• Partner workshops
• Payment service providers
• Government/regulatory agencies (SG & MY)
• Law enforcement (when required)

Data is retained only as long as:

• Required by law
• Needed to complete services
• Necessary for insurance or regulatory documentation

You may request to:

• Access your data
• Correct inaccurate data
• Withdraw consent
• Request deletion (subject to legal limitations)