Refunds are allowed when:
- A towing service was paid for but not completed
- Customer was charged incorrectly
Completed towing, recovery, or roadside services are non-refundable.
Refund & Cancellation Policy
TOWING HUB DOT COM (S) PTE. LTD.
Last Updated: 11 November 2025
TOWING HUB DOT COM (S) PTE. LTD.
This policy outlines our refund and cancellation terms. Please read carefully before making a purchase or subscription.
1
Service Refunds
2
Subscription Refunds
Annual towing subscriptions are:
- Non-refundable after activation
Subscriptions are non-transferable.
3
Payment Channels & Refund Method
Refunds will follow the original payment method:
- PayNow → refunded via PayNow
- Credit/Debit Card → refunded to the same card
- Bank transfer → refunded to originating account
Refund processing time: 7–14 working days.
4
Non-Refundable Situations
No refunds for:
- Completed services
- Delays caused by traffic, weather, or border control
- Incorrect vehicle details provided by the user
- Subscription cancellations after activation
Need help with a refund request? Please contact us at support@towing-hub.com or call our hotline at +65 8615 4999. You can also visit our contact page for more information.